Terms & Conditions
Please read carefully through these Terms, prior to using this website.
a. GENERAL TERMS
Welcome to https:/www.earthmama.gr the e-shop of the sole trader under the name “ΕΛΕΝΗ ΔΗΜ. ΚΟΡΟΒΕΣΗ” (Tax Reg. No EL143549745, Tax Office DOI Kifisias) having its registered office in Alonion 42, Kifisia, 14562, Athens, Greece (hereafter referred to as “Earth Mama”).
b. USE OF THE WEBSITE/REGISTERED MEMBERS
By browsing this website as well as by registering as a member, submitting a request or placing an order you guarantee that you are a legally capable person under Greek law.
You can register as a member of Earth Mama by submitting the registration form online. Earth Mama reserves the right to reject the registration or to delete members at its absolute discretion for a reason (i.e. customer’s prior refusal to accept products ordered upon delivery, violation of the present Conditions, breach of the sale contract etc.).
c. PRIVACY AND SECURITY
In order to perform any transaction through the e-shop and to make any order or request of the products, you will be asked to provide some personal data. With the use of the website you provide your explicit consent to Earth Mama to process the relevant personal data and you declare that all the information is true and accurate.
When you place an order, you will be asked to provide your full name and surname, the address for the delivery of products, your phone number (whichever phone number you specify and you can be reached on), your email address and, in case you choose to use your credit/debit card as a payment method, you will be asked to provide the card number, its expiry date as well as the 3-digit security code of your card. If you do not provide all necessary information, we may not be able to complete your order.
Earth Mama shall lawfully process the above data in order to complete the order placed by our customers and shall in no way disclose, publish or sell these data to any third parties, except in case it is legally obliged to.
Our website uses the SSL protocol of EUROBANK for safe online business transactions. In this way, all credit card information is encrypted so that it may not be read or changed while transferred in the Internet. SSL protocol (Secure Sockets Layer) is now a global Internet standard for the certification of websites to Internet users and for the encryption of data between Internet users and web servers. An SSL encrypted communication requires all information interchanged between a customer and a server to be encrypted by the sender’s software and to be decoded by the recipient’s software; in this way, personal data are protected while transferred on the Internet. Furthermore, all information sent via SSL protocol is protected by a mechanism that automatically verifies if such data have been changed while transferred.
d. PRODUCT INFORMATION
Product features and other details are available online and you can find any related information by following the search guide provided in our website and by clicking on the name of the relevant product.
Earth Mama makes every effort to present the products of the website in the most accurate way possible. In some cases, the information on our website may contain inaccuracies or incomplete information. We reserve the right to correct any mistakes or to update the website anytime without prior notification. Given the live nature of our products on our website, the colours, dimensions and appearance presented on the website may differ slightly from those of the actual product.
e. PLACING AN ORDER
Once you submit your order through this website you will receive an automated email to let you know that we are processing your order. We do our best to process every order however if something happens to the product you ordered, we will contact you as soon as possible to suggest a similar product. If you do not wish to order such similar products, we will cancel your order and refund you in full the amount that you may have paid.
f. PRICING POLICY
Prices shown on products include VAT. Your order’s final price will be calculated by product’s price and delivery fees. If there are any products on sale these will be available until exhaustion of the stock. We reserve the right to change our prices without prior notice. In any case these changes will not apply to orders already placed and upon delivery the customer will be required to pay the product price as written at the time of the order submission.
We accept payments through debit or credit cards and cash or card (pos) upon delivery. We accept Visa and Master Card debit or credit cards. If you create an account, your card will be stored securely so that you can check out on future visits without re-entering your card details.
We hand-deliver orders in the specific areas of Athens. Deliveries are scheduled every Friday, unless noted otherwise, and will be made within 20 days of placing your order. We will contact you to let you know the exact date your plant will be delivered and again within 30 minutes prior of arrival on that day. For more information on deliveries please visit Shipping FAQs.
i. RETURN/ CANCELATION POLICY
Plants & Dried Flowers
Due to the nature of plants & dried flowers, we are unable to accept returns on these products. As our products are hand delivered, we make sure that our products are in perfect shape. If the product is damaged in transit or you have received the wrong product you should notify us upon delivery or send us an email within 24 hours of receiving the product and we will offer a free replacement at our next available delivery date. Refunds cannot be made unless we fail to provide a replacement.
Items or Accessories
If you wish to return any item or accessory purchased, you may do so within 14 days of receiving the product and we will refund you the price of the product and the cost of delivery. Please note that you will bear any return costs. Should you wish to alter or cancel an order placed you can do so anytime within the above time frame.
Returned items should be sent to the below address:
j. INTELLECTUAL PROPERTY RIGHTS
The entire content of the website, including images, graphics, photographs, drawings, texts, products, marks, symbols, is the intellectual property of Earth Mama and is protected by the relevant provisions of Greek, European law and international conventions.
Any modification, copying, distribution, modification, configuration, transfer, sale, republication in any way of any information (in whole or in part), reproduction and retransmission, downloading or exploitation of the contents of the website in any way or by any means for commercial or other purposes is forbidden without the written permission of “Earth Mama”. The appearance of such content on the website should in no way be construed as a transfer or assignment of a license or right to use it.
k. FINAL TERMS
This sale agreement and each and every covenant, term and condition herein is binding upon and endures to the benefit of the parties hereto and their respective successors.
The customer cannot assign this agreement in whole or in part; however Earth Mama may assign or subcontract the sale agreement or any other of its rights to third parties at any time during its term.
The failure to perform or delay in performance of any obligation under the sale agreement solely by reason of causes beyond its control, including but not limited to: acts of God, acts of government, riots, wars, civil commotions, invasions, terrorist attacks or threat of terrorist attacks, strikes, fire, explosions, floods, natural disasters, shall not be deemed to be a breach of the sale agreement; Our performance under any Contract is deemed to be suspended for the period that any event outside our control continues but in case the cause of delay exceeds more than sixty (60) calendar days, Earth Mama will contact you in order to terminate the sale agreement and return all the amounts paid by you.
No waiver of any default herein by either party or any failure to enforce any rights hereunder shall be deemed to constitute a waiver of any subsequent default with respect to the same or any other provision hereof.
Should any part of this sale agreement be held unenforceable or in conflict with the applicable laws or regulations of any jurisdiction, the invalid or unenforceable part or provision shall be replaced with a provision which accomplishes, to the extent possible, the original business purpose of such part or provision in a valid and enforceable manner, and the remainder of this sale agreement shall remain binding upon the parties hereto.
Earth Mama reserves the right to modify or renew the present terms and conditions at its sole discretion.
The use of the website and the sale agreement shall be ruled and interpreted according to the laws of Greece.
All disputes arising out of or in connection with the use of the website or the sale agreement if not amicably settled, shall be submitted to the Courts of Athens.