Shipping FAQs

Which areas do you deliver to?

We are able to deliver to most of Athens depending on your post code. Delivery and packaging can be damaging to delicate plants, and we want plants to arrive safe and healthy to your door. We have included a pop-up post code search button for you as soon as you enter the website, as well as on the shopping page of each item. 

Can we order a plant without a pot or a pot without a plant? 

Our philosophy is built on creating plant and pot combinations for you, so it is easier for you to purchase a complete item, and also we believe that a plant’s aesthetic is elevated when it is placed in the right pot. We hand-pick and hand-select each combination after a lot of trial and error to ensure it brings to life the unique Earth Mama style.

What is the packaging of the plants like?

We use our crafted bags with our logo for the plants that fit in the size of our bag which is 25×32. We have crafted paper we can use for some of our plats too and our dried flowers come in a see-through paper with our logo hanging. Larger plants have no packaging as it is the most secure way to transport them to avoid damage, plus we can use less packaging which means less waste! In case of gifting, we include your handwritten message on a white card which has our logo on one side and your note on the other. We encourage you to write a message for your gift on the checkout page. 

Why can’t my plant and pot be delivered through a courier or a transport service? 

As careful as these companies may be, we find that handling of plants and flowers on the road requires considerable finesse. We have found that the arrangement will become very messy and possibly damaged in transit. You would also understand this if you have ever tried to move a plant to or from your house in a car or a van. Plants are living organisms and need care and light when on the road as the plants get shocked by moving around and find it hard to adapt to new environments. By hand-delivering each item we ensure the perfect condition of the plant, it is transferred safely, the soil stays in its place, and the pottery is intact. 

What delivery service do you use?

We currently hand-deliver everything ourselves. 

What locations are available for delivery?

We have carefully selected the post codes we can currently reach with our delivery service. However, we are always looking to expand. At the moment we hand-deliver orders in the specific areas of Athens listed in alphabetical order here: Acharnes,,Afidnes, Agia Paraskevi, Agios Dimitrios, Agios Ioannis Rentis, Alimos, Ano Liossia, Athens, Chalandri, Cholargos, Dionyssos, Drossia, Ekali, Elliniko, Filothei, Galatsi, Glyfada, Ilion, Ilioupoli, Kallithea, Keratsini, Kesariani, Kifissia, Lykovryssi, Maroussi, Melissia, Metamorfossi, Moschato, Nea Filadelfia, Nea Ionia, Nea Smyrni, Neo Iraklio, Neo Psychiko, Nikea, Paleo Faliro, Papagos, Pefki, Penteli, Piraeus, Psychiko, Tavros, Thrakomakedones, Vari, Voula,Vouliagmeni, Vrilissia, Vyronas, Ymittos, and Zografos.

What if my order arrives damaged?

As we hand deliver everything ourselves, we would know if the item you ordered has been damaged upon delivery. Of course, we do everything in our power for this not to happen. However, if the product is damaged in transit or you have received the wrong product you should notify us upon delivery or send us an email within 24 hours of receiving the product and we will offer a free replacement at our next available delivery date. Refunds cannot be made unless we fail to provide a replacement.

I placed my order, how long will it take to be delivered? 

Our delivery day at the moment is Thursday. We organise our weekly orders from Thursday to Tuesday.. In the future or at busy times of the year we will add another delivery day to make sure we accommodate you better. Or we will mention if the delivery day changes due to circumstances. We have set days we deliver to minimise carbon emissions and this is why we can’t offer delivery time slots. If you want your delivery date set on a different day of the week due to a birthday, new baby’s arrival, or any other reason, please get in touch and we will sort it out.

Why do you deliver on set days of the week?

We are very conscious and mindful about the way we do our deliveries. We have set days we deliver to minimise carbon emissions and this is why we can’t offer delivery time slots. This also means we have fewer vans on the road, and we can keep the delivery charge low. If you want your delivery date set on a different day of the week due to a birthday, new baby’s arrival, or any other reason, please get in touch and of course we understand, and we will look to accommodate you.

What days do you deliver?

At this time, we are doing contactless delivering for your orders on Thursdays from 9am-10pm, unless noted otherwise. When checking out, please let us know the preferred time you would like your order to arrive and look into doing our best to accommodate you. 

Will I receive a notification when the delivery is en route?

Yes, we will get in touch when the delivery is en route. This is usually within 30 minutes of arrival. Be sure to include your phone number at checkout so we are able to contact you. Please be available to meet the delivery person immediately. We are not responsible for packages left at the door or in the building lobby if you are unavailable to meet the driver and retrieve your package. 

Will you enter my building with the delivery? 

During this time, we prefer not to enter any buildings and it would be great if you would step outside to receive your order. Also, we will need your help to bring large plants up to your home. We hope that this will change soon but for the safety of everyone we continue to practice social distancing. 

What happens if I haven’t received my order on the day it is was set for delivery?

If we have set the day of delivery and the plant hasn’t arrived on the day we promised please get in touch with us straight away and we will discuss the next available time we can deliver. Please bear in mind that we will get in touch within 30 mins of arrival. Our deliveries start at 9am and finish on 10pm, unless noted otherwise. If you require specific time and day of delivery for whatever reason, please get in touch so we can discuss availability. 

When will I know when I will receive my order?

We will get in touch with you within 2-3 working days to let you know on which day you will receive your order. We have set days we deliver to minimise carbon emissions and this is why we can’t offer delivery time slots. We will get in touch when the delivery is en route. This is usually within 30 minutes of arrival. Be sure to include your phone number at checkout so we are able to contact you. We may also need to notify you when we arrive. However, if you prefer a different date & time of delivery please get in touch with us and we will do our best to deliver at your preferred timings.