Return Policy

Plants & Dried Flowers

Due to the live nature of plants and dried flowers, we are unable to accept returns on these products. As our products are hand delivered, we make sure that our products are in perfect shape. If the product is damaged in transit or you have received the wrong product you should notify us upon delivery or send us an email within 24 hours of receiving the product and we will offer a free replacement at our next available delivery date. Refunds cannot be made unless we fail to provide a replacement.

We take pride in the health and high quality of our plants and do our very best to only sell and deliver healthy, thriving plants. Please make sure you contact us if you think that you haven’t been able to take care of the plant properly so we can help you. 

Dried flowers are also natural items and while they can last you for years to come, they need to be treated rightly. If you are unsure of how to take care of these delicate pretty items, please get in touch. In general, keep them out of direct sunlight and at a spot with low humidity. As they are delicate keep them out of strong airflow as they don’t like to be blown out. You can also dust them gently and spritz them lightly with hair spray to limit dropping and shedding. It is inevitable that even dried flowers will fade and change in appearance over the years, it’s just mother nature doing her thing.

Items or Accessories

If you wish to return any items or accessories purchased, you may do so within 14 days of receiving the product and we will refund you the price of the product and the cost of delivery, but please note that you will bear any return costs. Should you wish to alter or cancel an order placed you can do so anytime within the above time frame.

Returned items and/or accessories should be sent to the below address:

Agiou Orous 27
Marousi. 15123
Athens, Greece

Incorrect Address

Earth Mama is not responsible if the delivery is delayed due to the wrong address given at checkout. Please ensure your address is correct before checkout and that you will be home on the estimated day of delivery. 

Sale items (if applicable)

Sale items cannot be refunded. 

Gift cards 

Gift cards cannot be refunded. 

For questions or concerns please email earthmamagr@gmail.com with your order number. We are always happy to talk through plant parenting questions or concerns you might have.